Lexington Call Center System
Agency
JUSTICE, DEPARTMENT OF.FEDERAL PRISON INDUSTRIES, INC.FEDERAL PRISON INDUSTRIES, INC
Location
Lexington, KY
Kentucky
Estimated Value
N/A
Type
Justification
Service / NAICS
561421
Opportunity Summary
This federal contract opportunity from JUSTICE, DEPARTMENT OF.FEDERAL PRISON INDUSTRIES, INC.FEDERAL PRISON INDUSTRIES, INC involves lexington call center system in Lexington, Kentucky.
Contract Description
Telephony solution providing quality voice calls to 200 user devices with routing capabilities to defined business groups in a corrections environment. Groups will have supervisors with ability to monitor agent/customer phone calls and agent status. Agents are required basic phone control capabilities such as answer, hang up, hold, transfer, conference and restricted outside access. Agents will require access to outbound customer calls through a process such as controlled speed dial lists. Real time viewing, historical and statistical reporting required. Supervisory monitoring and recording of inbound and outbound calls and playback of calls will be required. Voicemail required for supervisory staff only. Call in routing and menu options change dependent upon business hours and holiday sch...
Timeline
Posted Date
Apr 21, 2026
What Contractors Should Know
Work will be performed in Lexington, Kentucky. Local presence or experience in this area can strengthen your proposal.
Should You Pursue This?
Good Fit If…
- ✓You have operations or past performance in Kentucky
- ✓You have worked with JUSTICE, DEPARTMENT OF.FEDERAL PRISON INDUSTRIES, INC.FEDERAL PRISON INDUSTRIES, INC before
Harder to Win If…
- !Full and open competition — no set-aside restrictions
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Contractor FAQ
How do I submit a bid for this JUSTICE, DEPARTMENT OF.FEDERAL PRISON INDUSTRIES, INC.FEDERAL PRISON INDUSTRIES, INC contract?
To bid on this opportunity, you must be registered in SAM.gov. Review the full solicitation documents available at SAM.gov, prepare your technical and cost proposals per the instructions, and submit before the response deadline.
Are there other federal contract opportunities in Kentucky?
Yes. RecompeteIQ tracks federal contract opportunities across Kentucky, including active solicitations and upcoming recompetes. Visit our Kentucky contracts page for a full list of current opportunities in this area.
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Original listing: View on SAM.gov